For crews
Review instead of rewrite
The first draft already follows the approved section order, headings, terminology, and level of detail.
Department-specific EMS narratives
Keep the narrative standard your department already approved.
A generic AI note creates another writing job. vitalvoice.ai drafts each report in your sections, order, terminology, and call-type rules—so crews review the narrative instead of rebuilding it for QA.
No department template yet? Start with SOAP, CHART, DCHART, DRAATT, or another built-in format.
Why the fit matters
A draft only saves time if your department can use it.
Crews should not have to translate a vendor's preferred format into the narrative your QA team expects.
For QA
Keep one documentation standard
Configured rules put documented facts where reviewers expect to find them across crews, stations, and call types.
For leadership
Adopt AI without changing policy
Keep the narrative standard your department has already trained, approved, and built its review process around.
Illustrative refusal configuration
Your policy becomes explicit drafting rules.
“Custom” is not a logo or a renamed SOAP template. It is the structure, language, and call-specific requirements that make a draft usable by your department.
Department requirements
- Open with decision-making capacity and orientation.
- Separate the risks explained from the patient's decision.
- Use the department's headings, abbreviations, and required phrasing.
- Close with the documented witness and disposition.
Configured draft structure
Documented facts only CAPACITY
Documented observations relevant to capacity and orientation.
RISKS EXPLAINED
Only the risks the crew documented on scene.
PATIENT DECISION
The documented decision and stated reason, in the approved phrasing.
WITNESS + DISPOSITION
Witness and final disposition when those facts were captured.
This example demonstrates configuration detail; it is not a customer template. Your setup follows the policy or de-identified reports your department provides.
Patient careRefusalsCPRFire reportsInspections
Each report type can follow its own sections, terminology, and rules.
How configuration works
Bring the standard. Validate it with your crews.
We handle the configuration with your team, then refine it against real drafts during the pilot.
- 1
Share the standard
Bring the narrative policy, template, or de-identified example reports your QA team already uses.
- 2
Configure each call type
We map its sections, order, language, required phrasing, and conditional rules into vitalvoice.ai.
- 3
Validate during the pilot
Crews review real drafts, your team gives feedback, and the medic keeps final approval of every narrative.
500+ first responders
5.0 App Store rating
HIPAA-compliant BAA available
Questions departments ask
Before you bring us the template.
Do we have to use SOAP, CHART, DCHART, or DRAATT?+
No. If your department already has a narrative standard, we configure vitalvoice.ai around it. SOAP, CHART, DCHART, DRAATT, and other built-in formats are starting points for departments that do not already have one.
Can different calls follow different narrative rules?+
Yes. Patient encounters, refusals, CPR calls, fire reports, inspections, and other report types can each have their own sections, order, terminology, and requirements.
Will vitalvoice.ai add facts to complete a required section?+
No. The template organizes facts captured or dictated by the crew; it does not create missing facts. Every draft is reviewed and approved by the medic before it reaches the ePCR.
What happens after vitalvoice.ai creates the draft?+
In the vitalvoice.ai iOS app, the medic reviews the narrative, makes any changes, and copies the approved draft into the ePCR. Software vendors can also embed vitalvoice.ai Platform directly inside an ePCR or EMR workflow.
Bring the template your QA team already uses.
In 15 minutes, we will show how its sections, language, and call-type rules map into vitalvoice.ai.
Bring Your Template to a Demo