Privacy Policy

This notice applies when you visit www.vitalvoice.ai. Website analytics are separate from the vitalvoice.ai app and never contain patient information.

1. Privacy-Friendly Measurement

We use Plausible Analytics to measure aggregate website traffic and outcomes. Plausible does not set analytics cookies, use local storage, or create a persistent browser identifier, so we do not show a separate analytics consent banner for this measurement.

2. Information We Collect

• Page and content context: Page path and type, plus site-controlled fields such as article cluster, audience, search intent, and content template.
• Interactions: Article engagement, sharing intent, calls-to-action, App Store outbound clicks, and whether the Calendly scheduler was opened or a demo was scheduled.
• Attribution: Referring source and allowlisted UTM campaign fields. Current campaign parameters are also forwarded to Calendly when you open the demo scheduler.
• Technical context: Browser, operating system, device type, and approximate country-level location derived from the analytics request.

3. Information We Do Not Send to Website Analytics

We do not send names, email addresses, phone numbers, patient data, form contents, Calendly invitee details, free-text input, session recordings, persistent visitor identifiers, or unrestricted query strings. Automatic click and form capture are not used.

4. How We Use and Store It

We use this information to understand reach, improve useful content, measure sharing, and see which paths lead to a demo or App Store interest. Plausible processes the website analytics on our behalf and reports aggregate results without storing an analytics cookie or a persistent cross-day identifier in your browser.

5. Contact

To ask a question about website analytics, contact hello@vitalvoice.ai. Because these reports do not contain a persistent browser identifier, we generally cannot retrieve an individual analytics history by name or browser.

This Privacy Notice applies to healthcare systems, EMS agencies, and other enterprise partners using vitalvoice.ai under a commercial agreement or pilot program.

1. Information We Collect

• Account & Admin Info: Name, organization, email, usage admin settings.
• Interpreter Session Metadata: Language detected, timestamps, session IDs, user IDs.
• Transcripts: Interpreted text transcripts are stored for audit, compliance, and QA purposes.
• Voice Input: Not stored. Processed in real-time only.
• Device Data: Technical details to support service and security.

2. Transcript Handling

• Transcripts are stored encrypted by default for up to 90 days.
• Your organization can:
  • Access and download transcripts
  • Request early deletion
  • Set a shorter auto-deletion period
• Users may request deletion of their transcripts through their administrator.

3. HIPAA & BAA Compliance

We act as a Business Associate under HIPAA and support BAA execution with all Covered Entities. Security includes:

• End-to-end encryption (TLS 1.3)
• Role-based access
• Comprehensive audit logs

4. Data Localization and Security

• All data is stored in the U.S. on HIPAA-aware infrastructure.
• We do not store or transfer data outside the United States unless explicitly required or authorized.

5. Subprocessors

We work with subprocessors including OpenAI, LiveKit, Mixpanel, Stripe, Render, GitHub, ChatGPT (OpenAI API), and Apple Developer Program. A full list is maintained at vitalvoice.ai/privacy/subprocessors.

6. Incident Response

In the event of a data breach, we will notify affected clients and relevant authorities per HIPAA timelines.

7. Contact

hello@vitalvoice.ai
vitalvoice.ai Inc., San Diego, CA, USA